Salon Policies

CANCELLATION POLICY

When booking an appointment with Lavish Hair Lounge we require a Credit Card on file and the following policy applies: 

 

We kindly ask that if you need to change, cancel, or reschedule your reservation that you notify us with 48 hours’ notice. Both text and email reminders will be sent to you 2 days before your scheduled appointment.

Any appointment canceled with less than 24 hours’ notice will result in a fee priced at 50% of time booked or 2 Hours, whichever is less. 

NO CALL NO SHOW POLICY

Appointments missed without notice will be subject to a fee priced at the full cost of the service scheduled or 2 hours of time booked, whichever is less. The card listed on file under the guests’ profile will be subject to immediate charge at the time of the missed appointment.

LATE POLICY

We look forward to giving you a great experience. In order to get the most out of your time booked it is important to arrive on time. Guests who are late up to 15 minutes may require modification to their booked appointment. If your goals can not be met with suggested modifications, the late cancellation policy will be in place. Should one of our creatives run behind we will do our best to reach out to you in a timely manner. If you need to cancel or reschedule due to our lateness there will be no charge.

WE ARE A CARD ONLY SALON

For the convenience of our guests, our salon is a Card-Only Salon.

We accept Visa, MasterCard, Discover, and AMEX.

PRODUCT EXCHANGE POLICY

 

Products purchased at Lavish can be exchanged for another product of equal or lesser value within 14 days of purchase.

If your product is defective in any way please reach out to us and we will happily replace it for you.

SERVICE ADJUSTMENTS

We stand by our work and are happy to make adjustments as long as we are notified within 10 days of your service. Adjustments do not include additional lightening, complete change of goal or change in selected stylist.