POLICIES

CANCELLATION POLICY

We kindly ask that if you need to change, cancel, or reschedule your reservation that you notify us with 48 hours notice. We will send text and email reminders to you 2 days before your scheduled appointment.

Any appointment canceled with less than 24 hours notice will result in a fee priced at 50% of the missed service up to 2 hours of the booked time.

NO CALL NO SHOW POLICY

When booking an appointment with Lavish Hair Lounge we require a Credit Card on file and the following policy applies: 

Appointments missed without notice will be subject to a fee priced at the full cost of the service scheduled or 2 hours of time booked, whichever is less. The card listed on file under the guests’ profile will be subject to immediate charge at the time of the missed appointment.

LATE POLICY

To get the most out of your time booked, it is important to arrive on time. Guests who are late up to 15 minutes may require modification to their booked appointment—guests who arrive 16 minutes or later will be considered a late cancellation. See Cancellation Policy Below. Should one of our creatives run behind, we will do our best to reach out to you in a timely manner. Should you need to cancel or reschedule due to our lateness, there will be no charge.

WE ARE A CARD ONLY SALON

For the simplicity of our guests, our salon is a Card Only Salon.

We accept Visa, MasterCard, Discover, and AMEX.

PRODUCT PURCHASES

 

All product sales are final.

If your product is defective in any way please reach out to us and we will happily replace it for you.

SERVICE ADJUSTMENTS

We stand by our work and are happy to make adjustments as long as we are notified within one week of your service. Adjustments do not include additional lightening, a complete change of goal, or change in selected stylist.